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Shipping Policy

1. Introduction

 

This Shipping and Delivery Policy outlines how Lucky-Pinky ("we," "us," or "our") handles the delivery of both Physical Products and Digital Products purchased through our website.

 

2. Shipping for Physical Products

 

 

2.1 Order Processing Time

 

  • All orders are processed and shipped from our location within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include tracking information.

 

2.2 Domestic Shipping

 

  • We offer the following shipping options:

    • Standard Shipping: Estimated delivery time of 10 to 20 business days.

  • Shipping charges for your order will be calculated and displayed at checkout.

 

2.3 International Shipping

 

  • We offer international shipping to the following regions: USA, CANADA

  • International shipping costs and delivery estimates will be calculated at checkout.

  • Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges. These charges are the responsibility of the customer.

 

2.4 Tracking Your Order

 

  • When your order has shipped, you will receive an email notification from us which will contain a tracking number you can use to check its status. 

  • If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us.

 

2.5 Risk of Loss

 

The risk of loss and title for all physical items purchased from the Service pass to you upon our delivery to the carrier. We are not responsible for lost or stolen packages once marked as delivered by the carrier.

 

3. Delivery of Digital Products

 

 

3.1 Delivery Method

 

  • Digital products (e.g., e-books, templates, software licenses) are delivered electronically.

  • Immediately upon successful payment, you will receive an email containing a secure download link or access credentials for the purchased item.

  • The download link will typically be available for [Number] days/uses before expiring.

 

3.2 Delivery Time

 

  • Digital products are delivered instantly or within a few minutes of order confirmation.

  • If you do not receive the download email within 1 day, please check your spam or junk folder first. If the issue persists, contact us immediately at [Your Support Email Address].

 

3.3 Accuracy of Information

 

It is your responsibility to ensure that the email address provided during checkout is correct and functional to receive the digital product. We are not responsible for delivery failures resulting from an incorrect or inaccessible email address provided by the customer.

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